Support
Questions about your order, products, or policies? Find answers below or send us a message.
Contact Us
Send us your details and we will get back to you quickly.
We typically respond within the same day.
Support Hours: 24/7
Frequently Asked Questions
All products sold on this site are intended strictly for laboratory research use only and are not for human consumption.
Yes. We offer free shipping on all orders with no minimum required.
We typically respond to all inquiries within the same day.
Refund requests must be submitted within 3 days of confirmed delivery. Items must be unused, unopened, and in original condition.
If your order arrives damaged or incorrect, contact us within 3 days of delivery and include clear photos so our team can review and resolve the issue.
Yes. Opened, used, or tampered products are not eligible for return or refund.
Submit a request using the contact form on this page and include your order number and details of the issue.
Returns & Refund Policy
We offer free shipping on all orders.
Refund requests must be submitted within 3 days of confirmed delivery.
To be eligible for a refund, items must be:
- unused
- unopened
- in original condition
- in original packaging, if applicable
Opened, used, or tampered products are not eligible for return or refund.
If an order arrives damaged or incorrect, you must contact us within 3 days of delivery and provide clear photo evidence for review.
Approved refunds will be issued to the original payment method once the request has been reviewed and accepted.
We reserve the right to deny any refund request that does not meet the conditions outlined above.